For health tech leaders: a checklist for assessing digital care solutions

February 24, 2025

A female nurse in a hospital, looking down at an iPad while in a patient's room

The partnership between technology leaders and clinical leaders is the cornerstone of identifying, implementing, and scaling digital solutions that power healthcare today.

Choosing the right technology partner is about more than just adopting the latest innovations — it’s about finding secure, clinician-informed solutions that truly enhance care. With cybersecurity threats on the rise, protecting patient data and ensuring compliance must come first.

Beyond security, the right digital technology partner should help optimize EHR use, whether through integrated health data or embedded workflows, making technology work smarter for clinicians. Consolidating digital care vendors can also streamline operations, reduce complexity, and improve system reliability. A strategic partner doesn’t just provide digital tools—they deliver secure, efficient, and future-ready solutions that drive better care and long-term success.

Here are five priorities to consider to enhance care delivery and future-proof your digital infrastructure for long-term success.

1. Interoperability and integration

The best digital healthcare solutions don’t replace the EHR — they improve how providers and care teams work within it. Streamlining workflows and integrating digital front doors with patient portals help clinicians efficiently access and share critical information, ensuring well-coordinated patient care.

Choosing the right technology partner means finding one with deep expertise in complex integration methods and experience working with leading healthcare organizations. A secure platform is essential for exchanging data with the EHR, protecting patient information, and enabling a connected and efficient care experience.

2. Scalability

As healthcare organizations expand their virtual care programs, investing in a single, scalable solution ensures the technology can grow with them. The right platform supports a wide range of use cases, from virtual nursing and care coordination to rounding, patient education, and more.

Rather than managing multiple tools or dealing with costly system overhauls, a unified solution allows organizations to maximize their investment and scale to meet new care demands. For example, TV Kits have uses beyond just virtual nursing, monitoring, observation, and education – TV Kits provide the option to round, coordinate, and manage care and virtually admit or discharge patients.

With the right partner, healthcare providers can grow their virtual care offerings at their own pace, tailoring the expansion to their budget and available resources — ensuring efficient, high-quality care without overburdening their teams.

Explore Amwell's vast digital care solutions for providers here.

3. Implementation expertise

Choosing vendors with strong implementation expertise, particularly those offering clinical design resources, can greatly ease the workload for technical teams. A consultative partner approach ensures a solution tailored to each client’s unique needs, clinical operating models, budgets, and care strategies.

This eases the transition for IT teams and product users, reduces stress, and maximizes the likelihood of success. A reliable vendor addresses challenges swiftly, prevents disruptions, and manages ongoing updates to keep systems running smoothly. With expert assistance readily available, staff can focus on core responsibilities while the new system enhances and supports the existing infrastructure.

4. Cybersecurity and data continuity

More than ever, protecting patient data from breaches is a priority for healthcare organizations as the sector is a prime target for bad actors and hacktivists. Organizations need robust solutions to safeguard sensitive information while allowing providers to access and share securely.

Strong cybersecurity measures protect data without disrupting care. They also prevent downtime or delays caused by cyber incidents, ensuring smooth health data management. By prioritizing security, you’ll protect privacy and build patient trust.

5. Managed services and support

Healthcare organizations can allocate resources where they matter most and reduce the need for additional personnel. Instead of constantly troubleshooting, IT teams can focus on protecting patient data, maintaining compliance, and enhancing system reliability.

Built-in technology support services take this further, ensuring devices are always ready for clinical use. With proactive monitoring and real-time alerts, teams know if a cart or device needs attention — preventing downtime before a disruption. By simplifying operations and eliminating inefficiencies, smart systems keep everything running smoothly, allowing healthcare teams to focus on what they do best: delivering high-quality patient care.