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Augusta University Health (AU Health), an academic medical center in Augusta, Georgia, was in the early stages of rolling out its direct-to-consumer urgent care program in March 2020 when COVID-19 began. In response to the pandemic, AU Health quickly launched then converted its direct-to-consumer platform into a virtual screening program that became a cornerstone of its response to COVID-19. Read this case study to find out how AU Health:
- Conducted 12,300+ virtual care screenings by the end of April
- Rolled out telehealth at 35 ambulatory clinic sites and trained 1,150 providers on its virtual platform
- Partnered with the GA Department of Public Health to schedule COVID-19 tests from virtual screenings
- Quickly and effectively expanded its virtual reach across Georgia and South Carolina