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Northwell Health is New York State’s largest healthcare provider, treating nearly two million patients annually. As an early adopter of Amwell Automated Care Programs, Northwell Health has seen success scaling chat-based patient support and guidance across its organization, successfully embedding it in more than 35 specialties.
Through Amwell Automated Care Programs, Northwell has seen remarkable cost savings, a reduction in no-show and cancellation rates, and improved patient support and outcomes.
In this case study, you'll learn about:
- How Amwell Automated Care Programs improved the health of Northwell’s patients and the experience of its providers
- The cost savings, operational efficiencies, and clinical outcomes realized through these chat-based interactions